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We’ve tried our best to put this section together to answer common questions that our customers tend to have. If you’ve got a question, there’s a good chance that the answer can be found right here. 看一看. 如果你还是找不到你要找的东西， 一定要皇冠app官方版下载 我们很乐意帮忙!
常见问题
水中天然存在的矿物质, 尤其是钙和镁, 能使它变“硬”吗.’ The more minerals there are in the water, the ‘harder’ it will become.
低于百万分之六十的水被认为是“软水”,’ anything between 60 and 120 parts per million is considered ‘medium-hard,超过百万分之120就被认为是“困难的”.’ Water supplied by Grayson County Water has an average hardness of 115 parts per million.
低于百万分之六十的水被认为是“软水”,’ anything between 60 and 120 parts per million is considered ‘medium-hard,超过百万分之120就被认为是“困难的”.’ Water supplied by Grayson County Water has an average hardness of 115 parts per million.
乳白色的外表实际上是无害的气泡. There are occasions when additional air is introduced into the water lines when we make repairs. 也, 在冬天，当外面的温度下降, 水管变冷，里面的水也变冷. 当冷水被送进你温暖的房子, oxygen in the water is released into the waterline as tiny air bubbles. The air bubbles should disappear quickly, but should you continue to have a problem give us a call.
All drinking water, including bottled water, contains minuscule amounts of contaminants. The presence of these contaminants does not actually pose risks to your health. To view more about contaminant levels in your drinking water please view our current CCR.
Strong odor may be caused by seasonal turnover of our water source Rough River Lake. It may also occur if your meter is at the end of one of our lines or on a line that has little usage. 如果你的水有强烈的气味，给我们打电话.
A leak on your lines will cause a loss of both pressure and flow normally. 另外，你的压力调节阀可能不能正常工作. 如果你检查过泄漏, and it appears that you do not have one please contact us so that we can check your regulator. A Water District leak will normally affect everyone in the general area. So it may be useful to check with neighbors to see if they are having similar issues. 如果您发现这是真的，请尽快与我们联系.
我们每个月都看每一个仪表. We read and bill on cycles so we usually read your meter around the same time every month. Thanks to technology we no longer have to get out and manually read each meter. There are only about 700 meters in our system that we have to manually read and the rest are radio read meters which are equipped with technology that allows us just to drive by to get the monthly reading. We still make it a point to get at least 1 manual reading a year off of each meter to make sure everything is in good working condition and accurate.
要读仪表，从左到右读数字. The number to the far right is a fixed zero; to find this number look where the needle hand is pointing. Should the odometer be in between numbers, use the lower of the two numbers. 这个三角形被称为泄漏指示器. Anytime water is being used this triangle will be moving, even with very low flows. In order to know how many gallons you have used since last reading just subtract the old reading from the new and multiply by 10 to get your total gallons used. 然后用我们方便的账单计算器看看你将欠多少钱. 如果您还有其他问题，请与我们联系.
A boil water advisory is issued when there is POSSIBLE contamination to the water. At this time there is no evidence that any contamination has gotten into the water supply. However, customers should continue to boil their drinking water until the advisory is lifted. The advisory would typically last no longer than 48hrs from the time it is issued. If you have questions during one of the events, please feel free to call us.
这是检查是否有泄漏的最简单快捷的方法, 是去看看仪表上的泄漏指示器吗. 泄漏指示器是仪表表面的小三角形. Any time there is water going through your meter the leak indicator will be spinning, 不管金额有多小. Make sure all faucets are off and that no water is running before you check the leak indicator. 如果泄漏指示器在旋转，你可能需要叫一个水管工.
导致账单上涨的第一大原因是厕所. Toilet’s can stick and run or have slow 泄漏 that have them running periodically throughout the day and night. If your bill is slowly increasing the first thing to do is check your toilets. We have toilet dye strips here at our office free of charge that will help you to determine if your toilets are running. 只要皇冠app官方版下载，我们将很乐意为您提供帮助. There are several other reasons your bill may be higher: increased usage, 改变使用习惯, 泄漏, 季节性变化, 率变化.
There are many ways to lower your bill while conserving our most valuable resource in the process. We have an article devoted to water conservation; just click here to see the many ways to start lowering your bill today.
不幸的是,没有. 水区没有对漏水或水池进行调整. We are happy to set customers that have had 泄漏 up on a Leak Contract. Leak Contracts allow customers to spread the bill for a large leak out over time without having to pay any penalty or interest. The Water District does not offer any adjustments or contracts for filling a swimming pool.
The customer is responsible for his/her service line from the point of connection to our meter. The 皇冠app官方版下载水区 retains ownership of the meter and will fix and maintain the meter but the customer is responsible from the point of connection.
Sometimes with 泄漏 at the meter it can get a little confusing as to who is responsible. A good rule of thumb is that if the leak indicator is spinning that means that water is traveling through the meter onto the customer’s side and that the customer is responsible. If the leak indicator is not spinning make sure to contact us and let us know. 如果您不确定，请随时拨打仪表泄漏电话.